To send
When we receive the payment, we will send your order. It is also possible to pick up the order from us. Let us know by e-mail if you would like to come by.

UASHMAMA® sends to:

* If the product is in stock. If the product is not in stock, the delivery time is 3-4 weeks. Contact us for the exact delivery time. If one of the items is not in stock, your order will be sent as soon as the entire order is complete.
* Do not combine a product in the mailbox while you have indicated that we will contact you.

Returns and exchanges
We strive to make you happy with products that meet your expectations. Still not satisfied?

If this is the case, you can return the product within 14 days from the date of order. It must be returned without damage to the use, preferably in the original packaging and with the original packing slip. Returns and exchanges are for your own account.

Send your product back, send an e-mail to: [email protected]

When the product is in use and we have received your e-mail, we will refund you as soon as possible. Unfortunately, items from the sale can not be returned.

UASHMAMA® Benelux
Burg. van Everdingenstraat 2
4112 LG Beusichem
Nederland

Oops, I'm behind it
Anyone can imagine it. If the product is sold out and is no longer available in the assortment, the amount will be refunded to your account. Here too, the same applies to return. The product may not be used. Even if the product is given as a gift, this applies.

Guarantee
We offer 12 months warranty from the date of purchase. If there is something wrong with the product upon receipt, such as a hole, tear, tag, you have 14 days to report it to us. This also applies to manufacturing defects such as stitching, inside pockets, lining, leather / canvas handles, canvas straps, shoulder straps, buckles and zippers. If repair is possible, we will try to repair the product first.

If there is no guarantee:
- In case of clear water damage, the product is not taken as a guarantee.

- Bleeding or wear can occur as a result of natural dyes. All standard paper colors are designed to fade. This is not a production error.

- If there is a discoloration of the product after it has come into contact with, for example, jeans or a leather jacket, this is not the fault of the product, but of the garment.

- Metal products can get a more vintage look over time. This is deliberately done because it is characteristic of metallic paper, this is not a manufacturing error.

Legal warranty means that you are always entitled to a guarantee. If there is a production error, you are entitled to free repair, a new product or a refund. If the problem arises through use, you are not entitled to the above. If the problem occurs in the first half of the year after the purchase, we have to prove if the problem is correct. If the problem occurs after the first half of the year after the purchase, it is up to you to prove that the problem was not caused by misuse of the purchased item.

The product is not good if it is not complete, it is damaged, it is broken or you can not do it with what we say. There is no legal guarantee in the Netherlands because one product lasts longer than the other.

If you think you are entitled to a guarantee, you can contact [email protected] . State clearly which product is missing, send photos, mention the order number / purchase date, name and write 'warranty' in the subject line.